IT Support Technician

Youll support a French fintech platform that automates accounting and finance for SMEs: real bugs real data real business owners waiting for French.

What youll actually do

• Take over escalated tickets chats and video calls that L2 couldnt close
• Dig into application errors: reproduce analyse diagnose
• Check customer data directly in the database (MySQL) to catch errors at the source
• Work with Postman Slack and the support team to get to the root cause
• Propose improvements to management based on the incidents you see
• Join the companys ongoing training and development programmes

Youre a fit if you have

• Fluent French (its the whole point)
• English B2 (training is in English)
• Working knowledge of MySQL/SQL Postman Slack and MS Office
• Strong troubleshooting and ticket-handling skills
• Clear written and spoken communication customer focus willingness to learn

What you get

• Remote work from Portugal (one on-site day per quarter at the Porto / Vila Nova de Gaia office)
• Paid training: 12 working days 8h/day in English 185.60 net/week
• Health insurance from day one
• 12-month fixed-term contract; permanent contract for employment beyond 2 years
• 20 days holiday in year one (pro-rata) 22 days afterwards
• Schedule: 40h/week MonFri rotating shifts between 08:00 and 17:30

• Two pay options (monthly 22 working days gross):

Option A: No housing 1318.34 total cash

• Base salary: 998.00
• Christmas allowance: 83.17
• Holiday allowance: 83.17
• Meal allowance (7/day): 154.00

Option B: With housing 1259.34 total package (1059.34 cash 200 housing benefit)

• Base salary: 776.00
• Christmas allowance: 64.67
• Holiday allowance: 64.67
• Meal allowance (7/day): 154.00
• Housing benefit-in-kind: 200.00

Why French speakers should apply

• Your language is the filter. Few people combine native-level French with SQL and API troubleshooting. You skip the crowd.
• Move to Portugal on a real job with paid training and an optional housing package.
• Learn fintech from the inside: how accounting software breaks and how it gets fixed.
• Build technical skills (SQL APIs debugging) that carry over to QA product ops or engineering-adjacent roles.

Ready to stop reading scripts and start solving more technical ones Apply now.