IT Support Operations (1st line Field Support)
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Responsibilities :
- Willingness and ability to evolve in the area demonstrating proactivity in topics inside and outside their scope;
- Ability to work in a team and in a heterogeneous environment
- Social skills for 1st line management with the end user;
- Critical thinking;
- Knowledge of ITIL processes and ITSM tools;
- On-Site Work Regime (Hybrid);
Mandatory:
- Monitoring TV dashboards in the office;
- Tape rotation for daily off-site vaulting process;
- Intermediate knowledge from the users perspective of Productivity tools (Word Excel PowerPoint OneNote MS Teams);
- Incident and Service Request management in the internal ITSM tool (Service-Now) and in suppliers Web portals;
- Intermediate knowledge of Active Directory and Domain object management (Users Security Groups Computers DNS records);
- Basic knowledge of Windows server administration;
- Basic knowledge of PowerShell for script creation/execution;
Remote Work :
No
Employment Type :
Full-time
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
