IT Operations (IT Ops)

The IT Operations (IT Ops) role operates within an Agile and DevOps environment acting as a key stakeholder in ensuring production excellence throughout the entire project lifecycle.

This role is responsible for:

• Guaranteeing production readiness from design to deployment and beyond
• Ensing the stability performance and reliability of both Production and non-Production environments
• Integrating production infrastructure and security requirements into technical solutions

As a core member of project teams the IT Ops collaborates in decision-making processes (e.g. complexity assessment risk analysis) and promotes best practices in application production in partnership with Application Production Support teams.

Key Responsibilities:

1. Technical Solution & Production Readiness

• Contribute to the definition of technical solutions with a production-first mindset
• Promote the use of existing platforms and services ensuring resilience monitoring and security by design
• Anticipate potential risks related to architecture compliance scalability and delivery timelines
• Advise on appropriate technology choices aligned with business and application needs

2. Integration of Production & Infrastructure Requirements

• Ensure infrastructure and operational needs are reflected in the Product Backlog
• Define and implement technical user stories (e.g. automation industrialization obsolescence management)
• Support development teams to accelerate and secure deliveries
• Coordinate with relevant stakeholders to implement required solutions

3. Environment Management (Production & Non-Production)

• Ensure availability and reliability of environments
• Facilitate deployment of solutions
• Validate environment usability (performance backup/restore data access etc.)
• Perform or validate security reviews
• Ensure traceability of system access and compliance with standards
• Identify operational risks (network security flows) and propose mitigation plans

4. Deployment & Monitoring

• Enable efficient deployment processes and provide production expertise
• Implement monitoring and observability solutions in collaboration with support teams
• Ensure proper service supervision and alerting mechanisms

5. Operational Excellence & Maintenance

• Contribute to defining service levels (SLAs) and performance indicators
• Ensure up-to-date operational and installation documentation
• Guarantee availability and testing of disaster recovery and backup plans
• Support incident resolution and production releases

6. Continuous Improvement

• Drive automation performance optimization and reliability improvements
• Identify and promote best practices across teams and organization
• Collaborate with Application Production Support to enhance overall service quality

7. Knowledge Sharing & Team Enablement

• Promote awareness of production best practices within Agile teams
• Train and support team members on DevOps tools and processes
• Foster autonomy and adoption of provided tools and frameworks

Qualifications :

Tools & Methodologies

• DevOps & Agile methodologies
• Monitoring & Observability: ElasticSearch Grafana Prometheus Dynatrace
• DevOps Toolchain: GitLab Jenkins Artifactory SonarQube Mattermost Ansible
• Containerization: Docker Kubernetes

Skills & Experience

Essential

• Minimum 2 years of experience in IT Operations or similar roles
• Strong knowledge of IT infrastructure and production operations
• Understanding of IT risk and cybersecurity
• Coordination and stakeholder management skills
• Analytical and problem-solving mindset
• Ability to summarize and communicate clearly
• Proactive rigorous and committed attitude

Desirable

• 3 years of experience
• Strong customer focus and quality orientation
• Ability to manage stress and conflict effectively
• Good communication listening and questioning skills
• Strong planning and prioritization abilities
• Adaptability in fast-changing environments

Languages

• English (mandatory)
• French (optional)

Additional Information :

Availability to travel internationally when required

Remote Work :

No

Employment Type :

Full-time