IT Help Desk (English & French Speaker)

Ensure the efficient handling of stakeholder requests maintain high standards of service quality security and confidentiality and contribute to continuous improvement through knowledge sharing incident reporting process optimization and procedural updates.

            Knowledge of customer complaints questions and problems management techniques as well as call taking management

            Ability to collaborate/work in a team adaptability and be results-oriented

            Putting into practice customer relationship techniques rigor and resilience

            Use of management and decision-making tools

            French as a mother tongue / fluent

            Good command of computer tools

Qualifications :

            An experience of minimum 3 years as technical support advisor

            A good knowledge of Data business is mandatory

            Agile experience

            A first experience in Banking/insurance environment is a plus

            Good written and oral communication skills (in FRENCH)

            Proven analytical and organizational skills

            Ability to understand business needs and translate them into IT requirements.

            French (C1)

            English (B2)

            Analytical and organizational skills are essential

            Proactivity pragmatic curious and autonomous

            Team spirit and good interpersonal skills                                                                                                       

Remote Work :

No

Employment Type :

Full-time