IT Deployment and Support Engineer LIMS

In a nutshell

As an IT Deployment and Support Engineer LIMS you will provide 1st and 2nd Line Support for our European network of clinical diagnostics laboratories with a focus on the core Laboratory Information Management System.

Where will you be based and what business will you support

Based in Braga Portugal; you will join a globally distributed team in the Clinical LIMS Europe Program that provides our central Laboratory Information Management System throughout Europe.

How can you help us

You will:

• Register classify route follow-up and resolve request via e-mail or ticketing system.
• Become an expert in the LIMS Application and functionality and provide training to end users face to face or on site
• Attend on site deployments to configure LIMS processes alongside laboratory staff
• Work alongside development teams to balance development and configuration
• Diagnose and troubleshoot Application hardware or Cloud infrastructure problems researching and answering questions.
• Maintain accurate records of all support interactions in Eurofins IT Service Management Tool (ServiceNow BMC Helix).
• Own the incoming requests and manages escalations to engineering or development teams with clear documentation.
• Monitor system performance and generate reports to anticipate or detect issues.
• Contribute to technical documentation FAQs and knowledge base articles.
• Work collaboratively with cross-functional teams including QA DevOps and Product to improve the customer experience.
• Execute participate and report on IT & Application project rollout

Qualifications :

Are you our kind of extraordinary

You have:

• Bachelors degree (or equivalent) in Computer Science Engineering Life Sciences Biology Chemistry or related field.
• Proven experience in technical support IT or system engineering role.
• Experience in application troubleshooting
• Experience in troubleshooting Windows 10 11 networking fundamentals and cloud platforms (AWS etc.)
• Experience of Oracle RDBMS and Linux OS. 
• Experience with monitoring tools ticketing systems and diagnostic utilities
• Any Prior LIMS experience is an advantage but not necessary.
• Excellent communication and interpersonal skills.
• Very good command of English written and spoken.
• Can do approach and capability to work in dynamically changing environment.

You are:

• A strong communicator in English (written/oral).
• A fast learner.
• Self-motivated with a can-do attitude.

Additional Information :

What do we offer

• Stable employment - a company that is a leader in its field.
• Package of necessary tools for work - phone laptop.
• Opportunities for development.
• Work in an international company.
• Work in hybrid mode - 3 days of work from the office each week.

We support your development! Do you feel like you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Weembracediversity! As an Equal Opportunity Employer the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Find out more on our Careers page: description:Eurofins Scientific is an international network of independent life sciences companies providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.
The Eurofins network of companies believes that it is a global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics and in the support of clinical studies as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In under 40 years Eurofins has grown from one laboratory in Nantes France to over 65000 employees across a decentralised and entrepreneurial network of over 950 laboratories in over 1000 independent companies across 59 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

The Eurofins network generated EUR 7.296 billion revenues in FY 2025 and has been one of the fastest growing listed European companies for almost three decades.

Remote Work :

No

Employment Type :

Full-time