Insurance Support Specialist

Italian-Speaking Insurance Support Specialist

Location: Lisbon Portugal
Start Date: 10 September 2026
Contract: Fixed-term contract (CDD) 6 months
Schedule: Monday to Sunday 7 am to 9 pm (365 days per year); Days Off: 2 Days Rotational

Are you a fluent Italian speaker with a passion for helping others Do you thrive in a fast-paced environment where your communication skills can make a real difference

Join a leading global insurance company in Lisbon as an Insurance Support Specialist. Youll be a key point of contact for customers and insurance brokers providing professional support clear information and efficient solutions.

This is a great opportunity to build experience with an internationally recognized company while enjoying Lisbons vibrant lifestyle and a structured Monday-to-Friday schedule.

• Handle customer inquiries through phone and email providing professional and empathetic support.
• Answer questions about insurance products policies and coverage options.
• Assist customers with policy cancellations and related requests.
• Support insurance brokers by handling and directing their inquiries accurately.
• Provide clear accurate and up-to-date information.
• Access and update customer information using internal systems.
• Resolve customer issues efficiently while maintaining a positive experience.
• Maintain a professional and helpful attitude including in challenging situations.

• Italian: Native/C2 level both written and spoken.
• English: B2 level or higher.
• Previous customer service experience; insurance experience is a strong plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Empathy patience and the ability to remain calm under pressure.
• Professional and reliable approach to customer interactions.
• Good organizational and time-management skills.
• Comfortable working with computers and different software systems.
• A proactive positive and customer-focused attitude.

• 1000 gross/month paid over 14 months.
• 100 gross/month performance bonus paid over 12 months.
• 7.63 net/day meal allowance.
• 6-month fixed-term contract (CDD).
• Opportunity to gain experience with a leading international insurance company.
• Multicultural and professional working environment.
• Potential for career growth and internal opportunities based on performance.
• Opportunity to live and work in Lisbon one of Europes most vibrant cities.

This role combines international experience language skills customer interaction and career development. If you are an Italian-speaking customer service professional looking for your next opportunity in Lisbon this could be the perfect step forward.

Apply now and start your new career in Lisbon