Insurance Company Customer Representative – Dutch Speaker

CloserHire is partnering with a global leader in customer experience and technology solutions to recruit a Dutch-speaking Customer Service Representative for an insurance-related project in Lisbon this role youll support clients in managing their insurance policies handling inquiries claims and policy changes while ensuring a smooth and professional customer experience. This is a fantastic opportunity to be part of a multicultural team and work in a fast-paced supportive environment with clear opportunities for career advancement.

• Location: Lisbon Portugal
• Language: Dutch
• Start date: 6/8 or 10/9

Your Role

• Handle incoming calls and chats from customers with inquiries about their insurance policies
• Process service requests in the clients policy administration system
• Compose and send responses to emails and letters including contract documents and policy information
• Conduct indexation and electronic archiving using internal document management tools
• Manage requests for policy changes including updating payment methods
• Support customers with claims submissions and policy cancellations
• Maintain a high level of service quality and meet client-specific performance targets

Your Profile

• Native-level fluency in Dutch (C2) and proficient in English (B2)
• Previous experience in customer service is considered an advantage
• Strong written and verbal communication skills
• Professional diplomatic and solution-oriented approach to handling customer queries
• Comfortable working in a team-oriented environment
• Proactive and motivated to maintain a high standard of performance
• Eligible to work in Portugal

What Is Offered

• Full-time position with indefinite contract
• On-site role in a central Lisbon location
• Full paid training to prepare you for the role
• Performance-based incentives and bonus opportunities
• Referral bonus program for recommending new colleagues
• Access to career development programs language courses and learning platforms A dynamic multicultural work environment with growth potential

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work up to 400EUR. Health Insurance since day 1 for small amount free after 6 months