Inbound Telesales

Location: Lisbon Portugal

Employment Type: Full-time (40 hours/week)

We are looking for a motivated and energetic Inbound Telesales Representative to join our team in Lisbon. Your core mission will be to manage incoming inquiries and convert them into successful sales of subscriptions and products. You will act as the voice of our services building strong customer relationships and ensuring high satisfaction through every interaction.

• Handle Inbound Calls: Efficiently receive and manage incoming customer inquiries.
• Drive Sales: Present offers highlight product value and effectively close sales for subscriptions and related products.
• Consultative Approach: Ask the right questions to understand customer needs provide tailored solutions and clarify any product or subscription-related doubts.
• Relationship Management: Maintain high standards of service while handling customer concerns or complaints with patience and professional issue-resolution skills.

• Communication Skills: Confident and articulate in presenting products over the phone.
• Resilience & Drive: You are target-driven thrive in a fast-paced environment and remain resilient in the face of rejection.
• Proactive Mindset: You are a quick learner who brings energy and a proactive approach to your daily tasks.
• Negotiation Skills: Strong ability to negotiate resolve issues on the spot and turn inquiries into sales.

We offer a competitive compensation package with two options depending on your housing needs:

• Option 1: With Company Accommodation (Total Monthly Gross: 1040.66)
• Option 2: Without Company Accommodation (Total Monthly Gross: 1240.66)

Monthly Breakdown:

• Base Salary: 760.00
• Meal Allowance: 154.00
• Holiday & Christmas Allowances: 63.33 each
• Performance Bonus: Up to 200.00 (varies based on targets)

Additional Benefits:

• Training Pay: Receive a daily allowance of 18.56 (Gross) during the initial 10-day training program.
• Health Insurance: Provided from day one.
• Stability: 12-month renewable contract leading to a permanent position after 2 years.

For candidates living more than 100km from Lisbon we provide a full housing solution:

• Company-Provided Apartment: Eligible for the first 14 months of employment.
• Fully Equipped: Apartments come furnished with a kitchen living area cable TV and wireless internet.
• Utilities Covered: We pay for water gas electricity and internet (within reasonable usage limits).
• Convenience: Located within 2060 minutes of the office; move-in ready with essential linens provided.
• Note: Pets are not permitted in company-provided housing.

• Training: A comprehensive 10-day program (8 hours/day in English) covering software product knowledge and customer management.
• Schedule: 40 hours per week (8 hours/day 1-hour lunch break).
• Rotating shifts: MondayFriday (07:0019:00) and Saturday (08:0017:00).
• Holidays: Standard public holidays observed; compensatory days provided for any holiday work.