Implementation Analyst

Job Title:Implementation Analyst

Location:Lisbon (Hybrid)

Contract:Permanent Full Time

About Us:

Cyncly is a global technology powerhouse with 2400 employees and 70000 customers across 100 countries. Cyncly transforms the way customizable products and spaces are imagined designed sold managed and made. Our end-to-end software solutions connect professional designers retailers and manufacturers to the worlds largest repository of product content. Today our business spans across the Kitchen & Bath Furniture Window Glass & Door and Flooring industries with operations in North & South America Europe Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions backed by leading growth private equity firms specialized in technology.

Opened in 2025 our Lisbon Regional Operation Center has grown to over 50 employees within less than ten months with ambitious plans to expand to 300 employees by 2027.

Responsibilities:

• Work closely with internal and customer project teams to deliver successful implementations of FeneVision products
• Provide support and guidance to our customers to help them quickly get value out of our product and solution offerings
• Test configuration and solutions to ensure they satisfy customer requirements
• Manage and update task assignment to meet company and customer commitments
• Creates and updates client facing documentation including but not limited to meeting minutes and trip reports
• Support knowledge transfer to other team members or FeneVision groups
• Commitment to building long and lasting client relationships
• Travel is required

Requirements:

• Engineer: Completed Bachelor of Science in Engineering Engineering Technology or equivalent
• Analyst: Technical education/knowledge in Fenestration manufacturing processes/ERP implementation experience
• 2-3 years of experience with software implementation
• Service oriented with the motivation to meet tight deadlines
• Adept at overseeing multiple tasks and projects
• Ability to perform individually while working as part of a global team
• Solves problems independently and takes ownership of assigned project tasks
• Skill to absorb technical information and communicate this to varied audiences
• Excellent communication and problem-solving skills
• Works independently and effectively at client sites
• Detail Oriented
• A strong knowledge of software systems

Working for us:

At Cyncly we call our team OneCyncly a reflection of how we work together as one united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences perspectives and skills - and we thrive when we work together with openness trust and respect.

Here youll join a group of colleagues who take ownership solve problems and focus on making an impact. We embrace curiosity welcome new ideas and see mistakes as opportunities to learn. Youll have the freedom to work flexibly and autonomously supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate challenge each other and share what we know we build something better together.

If you want to work in a place where your ideas matter your growth is valued and your work shapes the spaces people live work and play in - come join us.