Hebrew Speaking Customer Advisor

Are you a confident communicator fluent in Hebrew with strong English skills Looking to kickstart your career in the tech industry within one of Europes most vibrant sun-drenched capital cities

We are seeking an enthusiastic Hebrew-Speaking Customer Experience Advisor to join our rapidly growing multicultural team in this role you will serve as a key point of contact for Hebrew-speaking consumers and commercial clients across one of the worlds premier digital ecosystems and technology leaders (focusing on online advertising creator tools social networks and enterprise solutions).

Whether you currently reside in Lisbon or are eager to move to Portugal we offer competitive salary packages tailored to your situationincluding comprehensive relocation assistance!

Key Responsibilities

• Deliver Outstanding Support: Assist consumers and business clients via live chat email and phone with queries regarding account management platform features digital tools and advertising tools.
• Problem Solve & Troubleshoot: Diagnose the root causes of technical or operational issues guide users through step-by-step solutions and transfer complex cases to specialized internal teams.
• Drive Customer Satisfaction: Provide friendly fast and precise responses to maintain high customer satisfaction (CSAT) and resolution benchmarks.
• Platform & Quality Guidance: Share insights on best practices for platform features ad campaign setups and account safety to help clients maximize the value of their online presence.
• Continuous Learning: Stay up to date with new product releases feature updates policy guidelines and support software through regular training sessions.

Minimum Requirements

• Hebrew Language: Full operational/fluent command of Hebrew (written and spoken) to communicate seamlessly with enterprise users and consumers.
• English Language: Minimum B2 level in English (essential for internal communication tool usage and training).
• Work Authorization: Must hold EU citizenship a valid Portuguese Work Permit or a valid Portuguese Residence Permit (Título de Residência).
• Experience: Previous experience in customer support technical helpdesks call centers or sales is a great bonus but not required! We provide fully paid training from day one.
• Digital Literacy: Familiarity with social media channels online digital tools or basic internet navigation.
• Soft Skills: Exceptional communication skills strong empathy active listening and a proactive solution-oriented mindset.

Mandatory Work Eligibility & Documentation

To be considered for this role candidates must legally hold the right to work in Portugal via one of the following criteria:

• EU / EEA / Swiss Citizenship: Possess a valid passport or national ID card from an EU country Iceland Liechtenstein Norway or Switzerland.
• Valid Portuguese Residence & Work Permit: Hold an active Portuguese Título de Residência or equivalent legal documentation granting immediate full-time employment rights in Portugal.

Please note: We are unable to sponsor initial work visas for non-EU applicants who do not already possess active legal work authorization for Portugal.

Compensation & Relocation Options

We believe in supporting our team members every step of the waywhether you are local or moving from abroad. Choose the package that best fits your current situation:

Option 1: Standard Local Package (No Relocation Required)

For candidates already living in Lisbon with their own housing:

• Base Salary: 1767 Gross per month (distributed over 12 months)
• Monthly performance-based bonuses
• Daily meal allowance included

Option 2: Full Relocation Package

For candidates relocating to Lisbon from overseas:

• Base Salary: 1478.16 Gross per month
• Inclusions:
  • Flight Ticket: Fully covered flight to Lisbon.
  • Company Housing: A private room in a high-quality shared apartment with all utilities covered (rent power water gas internet) for the entire length of your contract!
  • Airport Transfer: Smooth arrival pickup upon landing.
  • Administrative Support: Full assistance with local paperwork (obtaining your NIF tax number NISS social security number setting up a bank account and health insurance registration).

Extras & Career Growth

• Paid Professional Onboarding: Extensive initial and ongoing training to build your technical support and digital communications expertise.
• Career Advancement: Clear internal promotion pathways! Over 70% of our team managers trainers and quality analysts originally started as advisors.
• Multicultural Culture: Work alongside colleagues from over 80 nations in modern high-tech facilities equipped with gaming zones break lounges and on-site cafeterias.
• Health & Wellness: Comprehensive private health insurance after 6 months with the company.
• Social Life: Frequent team-building activities sports tournaments language classes and social events to help you settle in and build a great network in Lisbon.

Why Lisbon

Lisbon is consistently ranked among the worlds top destinations for expats. Enjoy over 300 days of annual sunshine spectacular Atlantic beaches renowned local cuisine an exciting nightlife and a welcoming European lifestyle.