Healthcare Biomedical Engineer or IT Engineer

• Porto
• On-site

Are you passionate about technology Are you an analytical engineer who loves solving complex problems and wants to use that ability to truly impact customer satisfaction and patient care We are currently looking for recent technology graduates who want to enter the world of healthcare IT serving customers for country operation Iberia as a system engineer.

Sectra is one of the worlds leading providers of IT systems for managing medical images. Our long-term ambition is to be the leader in making customers diagnostics more efficient and contribute to proven improved care outcomes for patients. As our systems are mission-critical for our customers the speed and quality of our support makes a real difference - your work can save patients lives. The quality and the attitude of our staff are key to the numerous customer satisfaction awards we have Iberia for example we have been ranked number one in customer satisfaction by healthcare providers for two consecutive years (Best in KLAS).

Working as an engineer

As a Sectra engineer you are a technical expert who enables us to deliver products and services to our customers. You will be part of the Customer Operations department (Deployment or Support) and work closely with system engineers project managers and application specialists to install configure integrate and support our solutions. You will develop a strong understanding of Hospital IT systems communication and interoperability frameworks and standards that can be leveraged across the entire Health IT domain.

Your main responsibilities may include:

• Installing configuring and upgrading Sectra solutions
• Planning and performing technical deployment activities
• Communicating with the technical counterparts of our customers
• Escalate own and remain focused on driving the resolution of issues through the appropriate channels and team members using highly effective communication skills
• Keep our customers happy and productive by acting professionally and if necessary taking the lead in maintaining reporting and monitoring the health of our solutions
• Provide remote diagnostic support for technical and end-user problems using the latest remote access technologies
• Interface with third-party suppliers and subcontractors to facilitate the support of hardware solutions
• Contribute in our efforts to provide and maintain a high service level for our existing customers

As a leading international medical PACS provider we are contributing to a healthier and safer society. Our employees make our vision possible and we believe that we have the best people working for us. We offer superb training and excellent mentors to help you excel in your role.

Career progression

After an initial onboarding period you will have the opportunity to continue developing within your current area deepening your expertise and contributing to creating value for our customers.

At Sectra we believe in long-term development and internal collaboration. This means you will also have the possibility to explore new roles and areas of responsibility over time either within CO Iberia or in other parts of Sectra globally.

We support our employees in building a career that combines personal growth customer value and meaningful contribution to better healthcare outcomes.