German Speaking Junior Customer Support in Lisbon

Key Responsibilities:

• Offer technical assistance to customers through voice email and chat channels.
• Troubleshoot and resolve customer inquiries and issues related to our products and services.
• Provide clear and concise information to customers guiding them through solutions.
• Document customer interactions and maintain accurate records in our support system.
• Collaborate with team members to escalate and resolve complex technical issues.
• Continuously update knowledge on products and services to provide accurate support.

Requirements:

• Fluent proficiency in German and B2-level proficiency in English.
• Strong communication skills both written and verbal.
• Previous experience in customer support or a technical support role is preferred.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in rotational shifts including weekends.

Benefits:

• Competitive salary based on experience.
• Opportunities for career advancement and professional development.
• A collaborative and inclusive work environment.
• Additional perks and incentives.