German-Speaking Helpdesk Support Specialist

Location: Porto Portugal (On-site)

We are looking for a motivated and tech-savvy German-Speaking Helpdesk Support Specialist to join our team in Porto. This is an excellent opportunity for junior professionals who are passionate about technology and customer service and are looking to start or grow their career in IT support.

As a Helpdesk Support Specialist you will provide first-line technical assistance to users helping them resolve hardware software and system-related issues while ensuring an excellent support experience.

• Provide first-level technical support via phone email and ticketing systems in German.
• Diagnose and troubleshoot hardware software network and application-related issues.
• Assist users with account access password resets and system configurations.
• Log track and update incidents and service requests in the ticketing platform.
• Escalate complex technical issues to second-line or specialized support teams when necessary.
• Follow established procedures service level agreements (SLAs) and IT support guidelines.
• Maintain accurate documentation of issues resolutions and troubleshooting steps.
• Contribute to continuous improvement initiatives and knowledge base updates.

• Native or fluent level of German (C2).
• Good command of English (B2 level or higher).
• Strong interest in information technology and technical support.
• Excellent communication and customer service skills.
• Analytical mindset with strong problem-solving abilities.
• Basic knowledge of Windows operating systems Microsoft Office applications and general IT concepts.
• Ability to work independently and as part of a team.
• Previous experience in customer service technical support or IT is an advantage but not required.
• Availability to work on-site in Porto.

• Competitive salary package.
• Comprehensive onboarding and paid training.
• Opportunity to gain hands-on experience in IT support and helpdesk operations.
• International and multicultural work environment.
• Career development and internal growth opportunities.
• Modern office facilities in Porto.
• Supportive team culture focused on learning and professional development.

If you enjoy solving technical problems helping users and building a career in the IT industry we encourage you to apply and become part of our growing team in Porto.