German-Speaking Customer Support Specialist – Lisbon, Portugal

German speakers wanted for a Customer Support Specialist role in Lisbon Portugal. Relocation support available.

• Location: Lisbon Portugal
• Language: German English
• Salary: 1100EUR x 14 yearly (gross) Meal Allowance (net) 7.23 per working day
• Start date: 20/8
• Relocation: Supported see below

CloserHire is partnering with a leading global customer experience company to recruit German-speaking Customer Support Specialists for an international e-commerce platform. If youre passionate about online shopping digital platforms and delivering outstanding customer experiences this is an exciting opportunity to join a dynamic international team. Youll support users with their marketplace experience assisting buyers sellers and content creators with order-related inquiries while ensuring fast professional and effective resolutions.

• Provide customer support via inbound and outbound calls in German and English
• Assist buyers sellers and creators with inquiries related to orders deliveries and platform services
• Investigate and resolve customer issues by reviewing order and logistics information
• Handle customer requests within established quality standards and service level agreements
• Escalate complex cases to the appropriate internal teams when required
• Accurately document customer interactions and maintain detailed case records
• Deliver a professional empathetic and customer-focused experience throughout every interaction
• Stay up to date with platform features policies and e-commerce best practices

• Native-level fluency in German
• Good command of English Previous customer service experience is an advantage
• Strong understanding of e-commerce and online marketplaces
• Excellent verbal and written communication skills
• Customer-oriented mindset with strong empathy and problem-solving abilities
• Ability to make sound decisions while working in a fast-paced environment
• Comfortable handling high contact volumes during promotional campaigns and peak seasons
• Strong organizational skills and attention to detail

1100EUR x 14 yearly (gross) Meal Allowance (net) 7.23 per working day

• Comprehensive paid onboarding and training
• Stable full-time employment International and multicultural working environment
• Career development and internal growth opportunities Private health insurance Meal allowance
• Ongoing learning and professional development Rotating schedule Monday to Sunday between 08:0017:00 and 09:0018:00 with 2 rotational days off
• Future opportunity to work within a 24/7 rotating operation as business needs evolve
• Opportunity to support one of the worlds fastest-growing e-commerce platforms while building an international customer service career

Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount free after 6 months Notes: the process works

• Apply with your CV – we review every application
• Short screening call with a CloserHire recruiter (around 30 minutes)
• Interview with the hiring team
• Offer then support with paperwork and where applicable your move