German-speaking Customer Service – Lisbon, Portugal

German-speaking role in Lisbon Portugal. 1100 per year (gross) plus 255EUR monthly fixed bonus (x12 per year). Relocation support included.

• Location: Lisbon Portugal
• Work model: On-site
• Languages: German
• Salary: 1100 per year (gross) plus 255EUR monthly fixed bonus (x12 per year)
• Start: 15/10
• Relocation: supported details below

• Accommodation Provided
• Private Health Cover

CloserHire is proud to support a global leader in the BPO industry as they expand their German-speaking Customer Service team for one of the worlds most iconic technology brands the largest search engine globally. Join an international team and play a key role in delivering exceptional customer experiences. As a Customer Support Specialist you will assist users with inquiries related to product features troubleshooting e-commerce software hardware and connectivity.

• Provide customer support through phone email chat social media and messaging platforms
• Handle pre-sales inquiries general questions and technical support requests
• Maintain a consistent and professional tone across all communication channels
• Escalate complex cases to specialized teams when needed
• Collaborate with technical teams to ensure efficient resolution of support tickets
• Manage your individual ticket queue and adhere to service level expectations
• Contribute to content quality by reviewing help materials and suggesting improvements

• Fluent German (C1) and good English (B2) Based in Lisbon or open to relocating
• Previous experience in customer service or a BPO setting is a plus
• Comfortable working with computers and common support platforms
• Quick problem-solver with a proactive and positive attitude
• Flexible availability including weekends or shift rotations

1100 per year (gross) plus 255EUR monthly fixed bonus (x12 per year)

• Attractive base salary and performance-based incentives
• Relocation support package to help you settle into life in Lisbon
• Private health insurance and other benefits
• Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment
• Modern office in central
• Lisbon easily accessible and well-equipped

• Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR deducted from salary. Inside
• Portugal - only available if candidates are coming directly from a competitor. Health
• Insurance since day 1 for small amount free after 6 months

Portugal is the most popular relocation destination we place into and it earns that. Over 300 days of sun a year some of the lowest living costs in Western Europe and large international communities in Lisbon and Porto that make arriving alone far less daunting.

• Apply with your CV we read every application
• A short introductory call with CloserHire around 30 minutes
• Interview with the company
• Offer then we help with the paperwork and where relevant the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.