German Speaking Customer Representative Insurance

We are seeking a professional and diplomatic German Speaking Customer Representative to join a global leader in customer experience and technology solutions in Lisbon Portugal. Supporting a specialized insurance-related project you will assist clients with managing their insurance policies handling claims and updating active contracts. This role is a fantastic opportunity to work in a supportive fast-paced setting with clear long-term career advancement opportunities.

• City: Lisbon
• Country: Portugal
• Work Mode: On-site (Based full-time at a centrally located corporate facility in Lisbon).

• Handle incoming inquiries via phone and chat from customers regarding their insurance coverages and policies.
• Process complex service and change requests directly within the clients designated policy administration system.
• Compose and send formal written communications via emails and letters including contract updates and policy summaries.
• Manage customer requests for policy changes including updating payment methods updating personal records and adjusting coverage tiers.
• Support customers through the administrative steps of claims submissions renewals and policy cancellations.
• Conduct document indexation and digital file archiving using specialized internal document management tools.
• Consistently maintain a high level of service quality while meeting specific client performance targets.

• Language Proficiency: Native-level fluency in German (C2) paired with a proficient command of English (B2).
• Core Competencies: Strong written and verbal communication skills with a diplomatic professional and solution-oriented approach.
• Mindset: Proactive highly motivated and comfortable working within a collaborative team-oriented corporate structure.
• Eligibility: Must be legally eligible to work in Portugal.
• Experience (Advantage): Prior experience in customer service helpdesk positions or the insurance/financial sector is considered a plus.

• Schedule: Full-time position operating on standard project operational shifts.

• Base Salary: 1374 Gross per month.
• Performance Bonus: Monthly performance-based incentive of up to 100.
• Meal Allowance: 7.23 per working day (Lunch allowance).
• Contract Type: Indefinite (permanent) contract from day one preceded by fully paid professional training.
• Health Coverage: Private health insurance coverage available from Day 1 for a nominal fee becoming completely free after 6 months of employment.
• Perks: Access to global career development programs language courses external learning platforms and employee referral bonus programs.

• For Candidates Outside Portugal:
  • Sourcing and placement in a room within a company-managed apartment in Lisbon for 12 months at a fixed subsidized cost of 280 per month (deducted directly from your salary).
  • Reimbursement of your inbound flight ticket up to 400 (paid out on the 6th month of employment).
• For Candidates Inside Portugal:
  • The accommodation option is strictly reserved for applicants transitioning directly to the company from an immediate industry competitor.