German Speaking Banking Client Support Advisor

We are seeking a professional customer-focused German Speaking Banking Client Support Advisor to join an international leader in outsourced customer service in Porto Portugal. Partnering with a major German bank you will handle incoming inquiries from banking clients providing accurate secure and high-quality assistance. This role stands out for its exceptional package including a substantial signing bonus and highly desirable standard business working hours.

• City: Porto
• Country: Portugal
• Work Mode: On-site (Based full-time at a dynamic centrally located corporate office hub in Porto).

• Handle all incoming contacts from bank account holders through a variety of channels including phone email and chat.
• Resolve customer queries regarding account balances transaction history online banking navigation and general financial services.
• Utilize specialized banking tools security protocols and verified processes to ensure all data provided is accurate secure and compliant.
• Continuously develop your knowledge of banking products interest rates and financial regulations to solve issues efficiently.
• Ensure an exceptional secure and positive customer experience during every interaction to maintain the banks high-quality reputation.

• Language Proficiency: Excellent written and spoken German (C1 level) paired with a fluent command of English (B2 level).
• Core Competencies: Clear logical problem-solving skills and an upbeat positive attitude when handling client requests.
• Communication: Ability to break down explain and apply complex banking or procedural expertise with absolute clarity to customers.
• Attributes: High level of personal integrity and discretion necessary for handling secure financial and personal data.
• Experience (Plus): Prior experience in customer care call center environments or the financial/banking sector is preferred but not mandatory.

• Schedule: Full-time (40 hours per week 8 hours per day).
• Work Calendar: Monday to Friday 09:00 18:00. Enjoy a stable schedule with your evenings and weekends completely free!

• Base Salary: 1100 Gross x 14 months per year.
• Performance Bonus: Up to 200 monthly performance incentive.
• Meal Allowance: 7.23 per working day (loaded onto a dedicated meal card).
• Contract Type: Unlimited (permanent) contract from day one.
• Health Coverage: Private medical insurance included
• Environment: Ongoing guidance structural software tools and a highly supportive team atmosphere.

• For Candidates Outside Portugal:
  • Sourcing and placement in a room within a company-managed apartment in Porto for 12 months at a fixed subsidized cost of 280 per month (deducted directly from your salary).
  • Reimbursement of your inbound flight ticket up to 400 (paid out on the 6th month of employment).
• For Candidates Inside Portugal:
  • The accommodation option is strictly reserved for applicants transitioning directly to the company from an immediate industry competitor.