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German-speaking Banking Client Support Advisor
Job Location:
Monthly Salary:
Posted:
12 August 2026 (1 hour ago)
Posted:
Application Deadline:
9 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Work for an international leader in outsourced customer service which is partnering with a major German Bank looking to strengthen their German-speaking customer service operations in beautiful Porto great location fantastic shifts!
- Location: Porto Portugal
- Language: German
- Start date: 3/9
Your Role
- Handle all incoming contacts from customers of a banking company through various channels (phone email and chat)
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Use adequate tools processes and/or methods to ensure the provision of accurate valid and complete information
- Make sure that great levels of client service is delivered at all times and ensure a positive experience
Your Profile
- Excellent German (C1) and fluent English (B2) skills
- Passionate about customers and customer service
- Problem-solving skills
- Upbeat and positive attitude
- Ability to identify apply and explain your product and/or service expertise with clarity
What Is Offered
- Excellent remuneration package
- Relocation support
- Private medical insurance
- Unlimited contract
- Shifts Monday Friday 9:00-18:00 Meal cards
- Performance bonus A dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
Relocation
Accomodation for candidates outside of Portugal - Room in company apartment in Porto for 12 months for a fixed cost of 280EUR deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work up to 400EUR. Health Insurance since day 1 for small amount free after 6 months
