German & English-Speaking Customer Support Specialist Lisbon

Transform Your Passion for Tech into a Career in Sun-Soaked Lisbon!

Join a world-class customer service project shaping the future of Generative AI & Large Language Models (LLMs). Work on the cutting edge of technology while enjoying the incredible lifestyle historic charm and sunny weather of Portugals dynamic capital.

• Role: German & English-Speaking Customer Support Specialist (AI Project)
• Location: Lisbon Portugal (On-site)
• Work Schedule: Full-time 24/7 rotating shifts (MondaySunday) with 2 rotating days off per week
• Base Salary: 1100 gross per month (paid over 14 months per year)
• Food Allowance: 7.63 per worked day (tax-free meal card option)
• Relocation Package: Comprehensive relocation support provided for candidates moving from abroad

As a German & English Customer Support Specialist on this advanced AI project you will play a crucial role in training evaluating and refining Generative AI models and text generation.

• Assess AI-generated text for accuracy tone relevance safety and adherence to specific guidelines.
• Review classify and annotate datasets using specialized AI annotation and evaluation platforms.
• Interpret complex evolving written policies to make consistent objective and evidence-based decisions.
• Ensure output meets high standards of readability critical logic and natural language fluency in German.
• Work closely with quality leads and peers in a fast-paced environment to meet daily accuracy and productivity goals.

• Language Mastery: Native or near-native proficiency in German (C1/C2) with exceptional written communication skills plus strong English (minimum B2 level).
• AI & Tech Tech-Savviness: Solid understanding of or strong interest in Generative AI LLMs and content annotation platforms.
• Critical Eye: Outstanding analytical skills high attention to detail and the ability to evaluate structured text objectively.
• Policy Application: Proven capacity to quickly digest remember and apply intricate quality standards and compliance guidelines.
• Adaptability & Integrity: Professionalism in handling sensitive or confidential data while thriving under quality-driven performance metrics.