German E-Commerce Customer Advisor in Lisbon

Grow Your Career as a Customer Advisor E-Commerce Industry!

Join a fast-paced and customer-focused environment where exceptional service and seamless shopping experiences are at the heart of every interaction. If you enjoy helping customers solving problems and working in a dynamic digital marketplace this is an excellent opportunity to develop your skills and build a successful career in customer support.

Role Overview:

As a Customer Advisor you will be the primary point of contact for customers using an online shopping platform. You will assist with a wide range of inquiries including orders deliveries returns refunds payments and account-related concerns ensuring customers receive timely support and a positive shopping experience from start to finish.

Key Responsibilities:

• Provide professional and friendly customer support through phone email chat and other digital communication channels
• Assist customers with order management delivery tracking returns exchanges refunds and account-related inquiries
• Offer accurate information regarding products promotions payment methods and platform services
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
• Handle payment billing and transaction-related questions with accuracy and professionalism
• Maintain detailed and accurate records of customer interactions and case resolutions within internal systems
• Escalate complex or sensitive cases according to company procedures when necessary
• Collaborate with internal teams logistics partners and other stakeholders to ensure effective issue resolution
• Meet service quality standards productivity goals and response-time targets
• Stay informed about platform updates policies products and e-commerce industry trends through ongoing training

Requirements:

• Language Skills:Proficiency inGerman (C1/C2)andEnglish (B2).
• Eligibility:EU citizenshipor a validPortuguese residency card.
• Experience:0-1 year of experience in content moderation or a related analytical role.
• Skills:Strong critical thinking communication and decision-making abilities.
• Mindset:Objective detail-oriented and eager to grow within a fast-paced environment.

Why Join Us

• Competitive Salary:Recognition for your experience and expertise.
• Welcome Bonus:Extra rewards for multilingual proficiency.
• Meal Allowance:Support during your workday.
• Health & Life Insurance:Comprehensive benefits for your peace of mind.
• Collaborative Team:Join a supportive international and communicative workplace.
• Relocation Assistance:Seamless support for your move to Portugal.
• Onsite Opportunities:Thrive in a dynamic and engaging office environment.

Ready to make a meaningful impact
Apply today and take the first step toward fostering safer smarter online communities!