German Customer Support Specialist – Relocate from Germany to Lisbon

Still in Germany This role is in Lisbon Portugal and the move is paid for. 1100 per year 14 salaries (gross).

To be clear before you read on: the job is in Lisbon Portugal not in Germany. You would be relocating. Most people we place have never lived abroad before and the company covers the parts that usually stop people.

• Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR deducted from salary. Inside
• Portugal - only available if candidates are coming directly from a competitor Health
• Insurance since day 1 for small amount free after 6 months

1100 per year 14 salaries (gross)

Portuguese contracts pay 14 salaries a year your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly 12 which is worth working out before you compare it to an offer at home.

• 14 Salaries a Year
• Accommodation Provided
• Private Health Cover
• Meal Allowance

CloserHire is partnering with a leading global customer experience company to recruit German-speaking Customer Support Specialists for an international e-commerce platform. If youre passionate about online shopping digital platforms and delivering outstanding customer experiences this is an exciting opportunity to join a dynamic international team. Youll support users with their marketplace experience assisting buyers sellers and content creators with order-related inquiries while ensuring fast professional and effective resolutions.

Day to day that means provide customer support via inbound and outbound calls in German and English assist buyers sellers and creators with inquiries related to orders deliveries and platform services investigate and resolve customer issues by reviewing order and logistics information handle customer requests within established quality standards and service level agreements escalate complex cases to the appropriate internal teams when required accurately document customer interactions and maintain detailed case records and deliver a professional empathetic and customer-focused experience throughout every interaction.

• Strong organizational skills and attention to detail
• Comfortable handling high contact volumes during promotional campaigns and peak seasons
• Ability to make sound decisions while working in a fast-paced environment
• Customer-oriented mindset with strong empathy and problem-solving abilities
• Excellent verbal and written communication skills
• Strong understanding of e-commerce and online marketplaces
• Previous customer service experience is an advantage

You also get comprehensive paid onboarding and training stable full-time employment international and multicultural working environment career development and internal growth opportunities private health insurance Meal allowance ongoing learning and professional development Rotating schedule Monday to Sunday between 08:0017:00 and 09:0018:00 with 2 rotational days off future opportunity to work within a 24/7 rotating operation as business needs evolve and opportunity to support one of the worlds fastest-growing e-commerce platforms while building an international customer service career.

Low living costs 300-plus days of sun and big international communities in Lisbon and Porto.

• Apply with your CV we reply either way
• A 30-minute call with us in your own language to talk the move through honestly
• Interview with the company
• Offer then we handle paperwork flights and your first weeks in Portugal

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.