Enter a job title or keyword

German Customer Support Specialist

Lingonova

Job Location:

Lisbon - Portugal

Monthly Salary: Not provided by the employer

Posted: 12 August 2026 (3 days ago)

Application Deadline: 9 November 2026

Vacancies: 1 Vacancy

Job Summary

German & English Customer Support Specialist

Industry: Automotive & Digital Services

Location: Braga Portugal (100% Remote)

Work Model: Remote (Must reside in Portugal)

Contract Type: Full-time Permanent

Schedule: 24/7 Rotational Shifts (German Schedule 2 rotational days off/week)

Gross Salary: 1055 Gross / month (x14 months)

Benefits: 7.63 / working day Meal Allowance

Relocation: Not offered (Candidates must already reside in Portugal)

Role Overview

Are you a fluent German speaker living in Portugal looking for a dynamic 100% remote career opportunity in the digital customer experience sector Join an industry-leading global service team! In this role you will be the voice of premium brands delivering exceptional high-touch support to German-speaking customers across Europe.

Key Responsibilities

Provide top-tier customer support via phone email and live chat in German and English.
Assist customers with digital service platforms account queries and technological features.
Ensure highest customer satisfaction (CSAT) by delivering empathetic accurate and prompt solutions.
Accurately document customer interactions and case details in the CRM system.
Collaborate with technical support and team leaders to resolve complex customer inquiries effectively.

Requirements & Qualifications

Native or fluent proficiency in German (C1/C2 level) Strong Business English (B2).
Must already reside in Portugal with legal right to work (Tax ID / NIF & Social Security).
Strong communication skills with a customer-first empathetic mindset.
Comfortable with 24/7 rotative shift schedules.
Reliable high-speed home internet connection and dedicated quiet workspace.

Work Logistics