German Customer Service Specialist

Location: Porto Portugal

Work Model: On-site / Hybrid

Language Requirements: German (C1) English (B2)

Join a dynamic and supportive team as a Customer Service Specialist for a leading high-profile project in the banking this role you will be the first point of contact for customers addressing inquiries providing expert guidance and combining service excellence with a proactive sales-oriented approach.

If you are passionate about building great client experiences and are ready to kickstart your career in beautiful Porto we want to hear from you.

• Customer Support: Provide inbound support via phone for banking-related inquiries.
• Technical Guidance: Assist customers with Phone Banking ID setup T-PIN and app configurations.
• Relationship Building: Act as the first point of contact for retail service inquiries.
• Proactive Engagement: Present our product range in an engaging way and support marketing campaigns to enhance customer satisfaction.

• Competitive Compensation:
• Monthly Base Salary: 1100 (paid over 14 months).
• Performance Bonus: Up to 200/month (paid over 12 months).
• Meal Allowance: 7.63 net per working day (approx. 2014.32 annually).
• Relocation Support (for candidates relocating from outside Portugal):
• Accommodation: Stay in a shared apartment for up to 12 months (all utilities included) for a monthly fee of 280 (deducted from payslip).
• Travel: Airfare reimbursement (economy class) up to 400 provided after 6 months of employment.
• Note: Relocation support for those already inside Portugal is reserved for specific Tiers (German Nordics and Dutch).
• Work-Life Balance:
• Initial Schedule: Monday to Friday 8:00 AM 5:00 PM (including bank holidays).
• Future Flexibility: Potential for rotational shifts between 8:00 AM 8:00 PM.
• Two days off every week (guaranteed Saturday and Sunday).

• Linguistically Proficient: German at C1 level (native/near-native) and English at B2 level (fluent).
• Professional: Excellent communication skills with an ability to handle sensitive banking information with confidentiality.
• Service & Sales Minded: You enjoy solving problems and possess a natural aptitude for sales-oriented customer service.
• Growth-Oriented: Previous experience is a plus but not mandatorywe value potential attitude and a willingness to learn.

We are looking for motivated individuals to join our team for our upcoming intake.

Application Deadlines: March 6 and March 27 2025.

Ready to apply