FrenchSpeaking Helpdesk Support Technician

Remote in Portugal Quarterly OnSite Visit in Porto

We are looking for a Frenchspeaking Helpdesk Support Technician to join a technical support team dedicated to assisting users of a financial and accounting management platform for SMEs. The role involves handling customer requests troubleshooting issues and providing thirdlevel support for internal applications.

• Handle incoming support requests from users (phone email chat)
• Provide thirdline technical assistance for software applications
• Analyze issues errors and data inconsistencies
• Support users in resolving technical problems related to specific applications
• Follow established protocols and ensure accurate use of tools
• Verify customer data in the database to prevent errors
• Suggest improvements based on recurring incidents
• Participate in training and continuous development activities
• Perform any additional tasks relevant to the support function

• French C2 mandatory
• English B2 -mandatory
• Already living in Portugal mandatory
• Knowledge of MySQL - mandatory
• Knowledge of Postman
• Knowledge of Slack
• Strong typing skills
• MS Office proficiency
• Technical troubleshooting and problemsolving abilities
• Strong written and verbal communication
• Customeroriented mindset
• Ability to manage support tickets efficiently
• Flexibility willingness to learn and teamwork

• 12 working days 8 hours/day
• Training delivered in English
• Includes tools product knowledge customer management and software training
• Training compensation: 185.60 per week (net)
• Contract signed after successful completion of training

• 40 hours/week Monday to Friday between 08:00 and 17:30
• Portuguese holiday entitlement (up to 20 days in the first year then 22 days/year)
• 1month probation period
• Remote work model
• Mandatory onsite visit once per quarter at the Porto office

• Base salary: 998
• Holiday allowance: 83.17
• Christmas allowance: 83.17
• Meal allowance: 154
• Total package: 1318.34
• Total cash compensation: 1318.34

• Selection Agreement during training
• Employment contract with uncertain term (12 months) after training
• Possibility of permanent contract after 2 years
• Health insurance from day one
• Meal allowance via prepaid card
• Holiday and Christmas allowances paid monthly
• Income tax and social security deductions according to Portuguese law

Remote in Portugal Quarterly onsite visit: Porto

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