French Technical Support Specialist

Are you passionate about the financial sector and looking for a stable career opportunity in one of Portugals most historic and charming cities

We are expanding our team in Guimarães and are looking for Customer Support Advisors fluent in French. In this role you will become the voice and strategic support for a major entity in the Banking and Insurance industry helping users resolve everyday inquiries or managing more advanced technical cases depending on your background.

We offer two distinct specialization tracks (Level 1 and Level 2) allowing us to welcome both individuals looking for their first experience in the sector and professionals with a more technical background.

• Level 1 (L1) General Support: You will assist French-speaking users with inquiries regarding their bank accounts insurance policies and basic administrative banking processes. No previous experience in similar roles is requiredwe provide full training!
• Level 2 (L2) Technical / Transactional Support: You will troubleshoot and resolve higher-complexity technical and IT inquiries managing workflows that require analytical skills combined with the use of digital tools.

• Location: It is essential to currently reside in or around Guimarães Portugal (Note: The client does not offer a relocation package so this process is open to local candidates only).
• Languages: * For L1: Fluent/Native proficiency in French. Having basic IT knowledge or a second language (such as German at a minimum B2 level) is highly valued.
  • For L2: Fluent/Native proficiency in French complemented by a strong working knowledge of English (commonly used in the IT support ecosystem) and verifiable experience in technical support or corporate customer care.
• Skills: Solution-oriented empathetic proactive and highly organized.

• L1 Track: Monday to Friday 09:00 AM to 06:00 PM (Enjoy your weekends completely free!).
• L2 Track: Monday to Friday 09:00 AM to 06:00 PM paired with scheduled Saturday shifts rotating between 10:00 AM and 08:00 PM.

We offer a highly competitive financial package structured under local regulations across 14 monthly payments per year:

• Competitive Fixed Monthly Salary (paid 14 times a year).
• Guaranteed Productivity Bonus monthly during your first 6 months on the project.
• Attendance Bonus paid monthly for punctuality.
• Meal Allowance monthly paid directly in cash.

• Higher Fixed Monthly Salary (paid 14 times a year) tailored to your previous experience and additional technical skills.
• Guaranteed Productivity Bonus monthly during your first 6 months on the project.
• Attendance Bonus paid monthly for punctuality.
• Meal Allowance monthly paid directly in cash.

• 100% paid initial training program starting from day one to guarantee a smooth onboarding process.
• Immediate access to corporate agreements company partnerships and internal employee perks currently active.