French-Speaking Technical Support Specialist

Are you a French speaker with a knack for technology a natural curiosity for how things work and a passion for helping others We are seeking enthusiastic and analytical individuals to join our global engineering and support hub on-site in Lisbon! In this role you will be the go-to technical expert for French-speaking users helping them resolve hardware software and network challenges.

• Technical Troubleshooting: Diagnose and resolve hardware software network connectivity and operating system issues for French-speaking customers.
• Step-by-Step Guidance: Walk users clearly and patiently through advanced installation processes driver updates and configuration fixes via phone live chat and email.
• Incident Management: Replicate complex technical bugs document hardware malfunctions and escalate unresolved issues to Tier 2 engineering teams.
• Database Documentation: Maintain highly detailed and accurate records of system diagnostics customer queries and applied solutions in the internal ticketing database.

• Location: Lisbon Portugal.
• Work Model: Full-time 100% on-site role based in a state-of-the-art high-tech corporate office hub.

• Salary: Highly competitive gross monthly package aligned with the premium French tech bracket in Portugal.
• Hours: 40 hours per week (Structured operational shifts).
• Relocation Support: * Flight Reimbursement for your flight to Lisbon.
  • Company Accommodation provided in a shared apartment (all utility bills and expenses covered).
• Technical Training: Deep-dive paid technical onboarding covering network infrastructure internal database software OS environments and communication tools.
• Career Advancement: Clear structured growth pathways to transition into Tier 2 Support Quality Assurance IT Management or System Administration.

• Language Skills: Native or Near-Native French with a solid professional command of English (B2) to navigate technical tools and training materials.
• Tech-Savvy Foundation: Strong interest in or familiarity with operating systems (Windows macOS iOS Android) hardware configurations or network setups (routers Wi-Fi DNS).
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal.
• Problem-Solving Mindset: Exceptional logical thinking patience and the ability to break complex technical concepts down into simple easy-to-follow instructions.

Lisbon has established itself as Europes premier tech capital attracting top-tier global IT brands and ambitious professionals from all over the world. Enjoy an unmatched quality of life 300 days of sunshine stunning beaches and a vibrant multicultural community while building a future-proof career in technology.

Ready to launch your technical career in sunny Lisbon Apply today with your English CV!