French-speaking Technical Support Rep.

Ready to bring your technical analytical skills to a leading international company in Porto We are seeking French-speaking Technical Support Specialists to join an advanced support team.

This position is tailored for individuals who are highly comfortable navigating complex computer systems enjoy digging deeper into tricky technical issues and love finding structural solutions to customer inquiries. It offers a fast-paced environment with great potential for long-term professional development.

• Investigate Tricky Cases: Take charge of complicated technical issues performing deep-dive troubleshooting to find out exactly why a service or system is acting up.
• Analyze System Glitches: Look into user settings software configurations and data logs to identify patterns and root causes of complex problems.
• Collaborate Globally: Work closely with internal technical departments and system engineers to resolve issues and improve system performance.
• Document Solutions: Keep clear simple guides and logs of how you fixed unique technical issues so the wider team can learn from them.
• Guide System Updates: Walk customers through advanced system updates or software adjustments safely and confidently.
• Maintain Service Standards: Ensure that critical inquiries are resolved quickly accurately and with the highest level of professional care.

• Language Power: Fluent high-level command of both spoken and written French to clearly explain technical steps to customers.
• Technical English: Comfort reading and writing in English specifically for technical terms software manuals or internal team system notes.
• Problem-Solving Mindset: A logical structured way of thinking that helps you break down a complex issue into smaller fixable parts.
• Strong Tech Comfort: Deep familiarity with computer operating systems network basics or internet tools.
• Clear Communicator: The ability to take complicated technical solutions and explain them in plain easy-to-understand terms to anyone.
• Local Paperwork: You must already live in or near Porto and have your local Portuguese working papers ready (like your NIF and NISS) to start right away. (Please note: Relocation support is not available).