French-Speaking Road Services Customer Care Specialist

CloserHire is partnering with a leading global customer experience provider to recruit an Operations Customer Expert for an exciting opportunity based in Porto. The position supports the French market for a company specializing in road infrastructure management offering services such as toll collection asset management and operation. You will assist customers through direct channels supporting revenue collection debt communication and service inquiries all while contributing to the achievement of operational objectives.

Language required: French

Highlights:

• Relocation support included
• Salary up to 1318 EUR with bonus
• Private health insurance

Responsibilities:

• Act as the main point of contact for trucks over 3.5 tons supporting drivers and logistics companies
• Provide assistance via phone and email in both French and English clarifying questions and ensuring accurate toll and revenue collection
• Handle debt-related communication and provide service sales when applicable
• Clarify customer inquiries regarding road usage and regulations
• Contribute to the achievement of the companys operational and revenue goals
• Manage customer information ensuring it is updated in internal systems

Qualifications:

• Fluent in French (spoken and written) with good command of English
• Previous experience in customer service ideally in a transport logistics or service industry
• Strong communication skills and customer-focused mindset
• Capable of handling sensitive customer information with professionalism
• Comfortable using digital tools and internal platforms
• Willingness to work in a dynamic fast-paced environment with varying tasks