French Speaking FinTech Technical Support Representative

Are you fluent in French passionate about tech and eager to kickstart an exciting international career in the fast-growing FinTech world We have partnered with a premier global BPO consultancy to find a French-Speaking Technical Support Representative to join their vibrant team in this role youll serve as the vital link between everyday platform users and back-end developers using your tech-savviness and MySQL skills to solve real-time challenges.

Whether youre a tech-minded graduate or someone looking to break into the FinTech scene this entry-level opportunity offers the perfect combination of professional growth hands-on training and life in sunny Portugal!

• Language Skills: Native or near-native fluency in French (spoken and written) with strong professional command of English (B2 or higher) to communicate effectively with developers and international teams.
• Tech Capabilities: Solid understanding of MySQL is essential. Familiarity with Postman is a huge bonus!
• Shift Availability: Willingness to work flexible 8-hour shifts within a MondayFriday window (07:00 AM to 07:00 PM).
• Onboarding & Location: Ability to attend a 2-week office-based training in Porto (with company-provided accommodation support during training!).
• Background: High school diploma or higher. No prior work experience requiredjust a passion for technology strong troubleshooting skills and a commitment to brilliant customer care.

• Provide top-tier technical support in French (for customers) and English (for back-end developers) via chat and voice channels.
• Troubleshoot and resolve complex FinTech product issues using MySQL.
• Act as a crucial bridge between platform users and development teams translating technical details clearly and efficiently.
• Escalate complex edge cases to the engineering team while maintaining complete issue ownership.
• Deliver fast professional and empathetic solutions to keep customer satisfaction levels sky-high.

• Prime Location: Full-time position based in the historic vibrant coastal city of Porto Portugal.
• Balanced Schedule: Standard 40-hour work week (Monday to Friday onlyenjoy all your weekends free!).
• Relocation Support: Free accommodation provided during your initial 2-week in-office training period.
• Competitive Package: Comprehensive salary package including daily meal allowance statutory holiday pay and an extra 13th and 14th-month Christmas/summer bonus.
• Health & Peace of Mind: Comprehensive health insurance coverage starting directly from Day 1.
• Paid Onboarding & Growth: Fully paid structured technical training program with clear pathways into senior technical support QA or team leadership.
• Multicultural Vibe: Join a dynamic international team environment with paid annual leave and holiday compensatory days.

Ready to put your tech skills to the test and launch your FinTech career in Portugal Apply today with your CV in English and get ready for your next big adventure!