French-Speaking Financial App Customer Support Advisor – Braga, Portugal

French speakers wanted for a Financial App Customer Support Advisor role in Braga Portugal.

• Location: Braga Portugal
• Language: French English
• Salary: 880 month x 14 170 Performance Bonus (up to) (gross) Lunch allowance of 7.23EUR / day Transport allowance 20 per month
• Start date: 27/8
• Relocation: Not provided for this role

CloserHire is partnering with a leading global customer experience provider to recruit French-speaking Customer Support Advisors for an on-site role in this position you will support a financial application helping customers manage their savings goals while providing guidance on available solutions within the energy sector. You will play a key role in delivering a high-quality customer experience through both support and advisory interactions.

• Support customers via inbound and outbound calls assisting with questions related to their savings goals
• Provide clear and professional guidance on available services and solutions
• Present and promote alternative contract options using upselling techniques aligned with customer needs
• Deliver accurate complete and relevant information using internal tools and processes
• Ensure a high level of customer satisfaction in every interaction
• Follow internal procedures and maintain quality standards in all communications

• French at C2 level spoken and written
• Good level of English for internal communication
• Previous experience in customer service sales or contact center environments is an advantage
• Strong communication and interpersonal skills
• Ability to handle both support and sales-oriented conversations
• Comfortable working with targets and performance metrics
• Customer-focused mindset with attention to detail
• Ability to work in a structured and fast-paced environment

880 month x 14 170 Performance Bonus (up to) (gross) Lunch allowance of 7.23EUR / day Transport allowance 20 per month

• Full-time employment with stable long-term career potential. Health insurance available from Day 1 (with monthly contribution) and free after 6 months. Rotational schedule: Monday to Sunday between 08:00 18:00 rotational days off per week
• Modern office locations in Braga. Supportive international working environment with strong focus on training compliance and service quality.

• Apply with your CV – we review every application
• Short screening call with a CloserHire recruiter (around 30 minutes)
• Interview with the hiring team
• Offer then support with paperwork and where applicable your move