French-Speaking Financial App Customer Support Advisor

CloserHire is partnering with a leading global customer experience provider to recruit French-speaking Customer Support Advisors for an on-site role in this position you will support a financial application helping customers manage their savings goals while providing guidance on available solutions within the energy sector. You will play a key role in delivering a high-quality customer experience through both support and advisory interactions.

• Location: Braga Portugal
• Language: French
• Start date: 27/8

Your Role

• Support customers via inbound and outbound calls assisting with questions related to their savings goals
• Provide clear and professional guidance on available services and solutions
• Present and promote alternative contract options using upselling techniques aligned with customer needs
• Deliver accurate complete and relevant information using internal tools and processes
• Ensure a high level of customer satisfaction in every interaction
• Follow internal procedures and maintain quality standards in all communications

Your Profile

• French at C2 level spoken and written
• Good level of English for internal communication
• Previous experience in customer service sales or contact center environments is an advantage
• Strong communication and interpersonal skills
• Ability to handle both support and sales-oriented conversations
• Comfortable working with targets and performance metrics
• Customer-focused mindset with attention to detail
• Ability to work in a structured and fast-paced environment

What Is Offered

• Full-time employment with stable long-term career potential. Health insurance available from
• Day 1 (with monthly contribution) and free after 6 months
• Rotational schedule: Monday to Sunday between 08:00 18:00 rotational days off per week
• Modern office locations in Braga
• Supportive international working environment with strong focus on training compliance and service quality

Relocation

N/A