French-Speaking Customer Support Specialist – Car Rental Services

CloserHire is partnering with a leading global customer experience provider to recruit French-speaking Customer Support Specialists for an exciting Car Rental Services project in this role you will support customers for one of Europes leading car rental brands assisting them throughout their rental journey before during and after rental. You will help customers with reservations inquiries and post-rental concerns while ensuring a high level of professionalism and customer satisfaction. This is a full-time on-site position in Porto offering the opportunity to work in an international and dynamic environment while building your customer service and sales skills.

Language required: French

Highlights:

• Relocation support included
• Career growth opportunities
• Fully paid training

Responsibilities:

• Provide exceptional customer support via phone email and messaging channels
• Assist customers with car rental reservations products and related services
• Support customers before rental during rental and after rental including inquiries related to invoices damages and rental agreements
• Identify customer needs and recommend additional services when relevant
• Deliver personalized and solution-oriented customer service while maintaining high customer satisfaction
• Handle support in both French and English depending on customer needs
• Resolve customer concerns efficiently while maintaining professionalism and empathy
• Collaborate with colleagues and internal teams to ensure an excellent customer journey

Qualifications:

• Native or fluent French (C1-C2 level) with good English skills 1 year of previous Contact Centre or Customer Service experience is preferred
• Strong sales and customer service skills
• Good digital and technical skills
• Ability to identify business opportunities and suggest additional services to customers
• Strong interpersonal and communication skills
• Good conflict resolution and problem-solving abilities
• Customer-oriented mindset with a proactive attitude