French-Speaking Customer Support Specialist – Car Rental Industry

Location: Porto Portugal (On-site)
Start Date: 20/08

Languages: French (C2 level required) English (B2 level comfortable)
Contract Type: Full-time

About the Role

Do you have a passion for helping people and a flair for languages Ready to represent a top-tier international car rental brand Join our energetic and fast-growing team in Porto as a Customer Support Specialist and play a key role in delivering a smooth and stress-free car rental experience to our French-speaking clients.

This is not your average support job its your chance to work for a trusted global name where customer care meets travel innovation.

Your Day-to-Day Responsibilities

As a vital part of our customer experience team you will:

• Respond to customer queries via phone and email with professionalism patience and empathy.

• Assist with booking management rental policies invoicing issues and general inquiries.

• Guide customers through troubleshooting issues and escalate complex situations when necessary.

• Maintain accurate records of customer interactions in internal systems.

• Uphold the highest quality service standards ensuring customer satisfaction and loyalty.

• Collaborate with internal departments to continuously improve customer experience.

Were on the lookout for problem-solvers great communicators and team players who thrive in a dynamic environment. If you enjoy helping people and can keep calm under pressure youll fit right in!

• Fluent French (C2 level) spoken and written.

• Comfortable in English (B2 level) for internal communication and training.

• 1 year of previous experience in a customer service or contact centre environment (preferred).

• Strong communication skills with a customer-first mindset.

• Good level of digital literacy navigating CRMs booking platforms or chat systems.

• Ability to multitask stay organized and solve problems independently.

Whats in It for You

• Base Salary: 1000/month (x14 months)

• Meal Allowance: 7.63 net per working day

• Fixed Schedule: Monday to Friday 08:0019:00 (no weekend shifts!)

• 2 consecutive days off: Saturdays and Sundays

• Job Stability: Full-time long-term opportunity

• Career Growth: Join a global leader with room to evolve internally

• Supportive Environment: On-site coaching friendly teammates and a vibrant company culture

Why Join Us

Because your voice this role you dont just answer calls you build trust. Youll be part of a company thats known for mobility solutions reliability and customer satisfaction in a highly competitive industry. Plus Porto is one of the best cities in Europe to live and work in sun sea and strong career prospects.

Ready to Apply

We welcome applicants from diverse backgrounds who are excited to make a difference in a customers day. If youve got the skills and the motivation we want to hear from you.

Apply now and gear up for your next big move in Customer Service!