French-Speaking Customer Support Advisor – Telecommunications

Are you fluent in French and living in or near Porto We are seeking a French-Speaking Customer Support Advisor to join our team in Porto Portugal!

In this role you will support customers of a leading French telecommunications provider. You will serve as the first point of contact handling inquiries related to mobile and internet services billing account management and service troubleshooting.

• Customer Assistance: Manage inbound inquiries via phone email or chat from French-speaking clients regarding telecom services and subscriptions.
• Troubleshooting & Support: Help customers resolve technical issues with internet connections TV boxes mobile plans and account settings.
• Account & Billing Management: Process contract modifications plan upgrades address changes and billing queries accurately.
• Quality & Satisfaction: Deliver high-quality service maintaining high levels of customer satisfaction and first-contact resolution.

• Languages: C2-level / Native proficiency in French paired with a good command of English.
• Location (Mandatory): Must currently reside locally within 30 km of Porto Portugal (or hold legal authorization to work and commute locally). Note: This opening is for local candidates only.
• Communication Skills: Excellent verbal and written communication skills with strong active listening.
• Tech Savvy: Comfortable navigating digital databases CRM systems and telecom software tools.
• Mindset: Patient customer-oriented and solution-driven.

• Location: Office-based (On-Site) in Porto Portugal.
• Schedule: Full-time operational coverage on rotational shifts.

• Competitive Package: Fixed base salary supplemented by a monthly meal allowance and performance bonuses.
• Professional Onboarding: Paid comprehensive training covering telecom systems products and customer care tools.
• Health Coverage: Private health and dental insurance options.
• Career Progression: Continuous learning and clear internal growth pathways within an international company environment.