French Speaking Customer Support Advisor – Payment Solutions

Are you a French speaker with an interest in finance fintech or digital payments We are looking for professional and detail-oriented individuals to join our international hub on-site in Lisbon! In this role you will support users and merchants navigating cutting-edge Payment Solutions ensuring secure smooth and efficient financial transactions.

• Account Support: Assist French-speaking clients and merchants with account setups verification processes and billing inquiries.
• Transaction Troubleshooting: Investigate and resolve issues regarding payment processing transfers card management and digital wallets.
• Security & Compliance: Monitor transaction security guide users through safety protocols and escalate potential fraudulent activity following strict industry standards.
• Customer Care: Deliver high-quality service via phone email or chat to maintain high client satisfaction and trust.

• Location: Lisbon Portugal.
• Work Model: Full-time 100% on-site role based in a modern and secure office environment.

• Salary: Gross monthly (aligned with our French speaker bracket).
• Hours: 40 hours per week.
• Relocation Support: * Flight Reimbursement for your move to Lisbon.
  • Company Accommodation provided in a shared apartment (all utilities and bills included).
• Training: Comprehensive paid training covering financial security payment platforms and compliance regulations.
• Career Path: Opportunities to grow into quality assurance team management or compliance specialist roles within the fintech sector.

• Native or Near-Native French: Strong written and verbal communication skills with a professional demeanor.
• English Proficiency: B2 level or higher for internal communications and training systems.
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal.
• Analytical Mindset: Excellent attention to detail precision with data and problem-solving skills.
• Customer First: A patient empathetic approach when dealing with sensitive financial or account-related questions.

Lisbon is one of Europes top destinations for young professionals and expats. Enjoy a fantastic quality of life rich culture exceptional gastronomy and close proximity to beautiful Atlantic beachesall while building a career in the fast-growing fintech support industry.

Ready to launch your career in digital payments Apply today with your English CV!