French Speaking Customer Advisor

Are you a natural communicator who loves the energy of a cosmopolitan city We are looking for French-speaking Customer Advisors to join our vibrant team in the heart of Lisbon.

In this role you wont just be answering phones; you will be the face of a leading Global Payment Solutions provider. You will help businesses and individuals navigate the world of digital transactions ensuring their financial journeys are smooth secure and successful.

Whether you are looking to kickstart your career in fintech or want to bring your existing expertise to a sunnier climate this is where your next chapter begins.

• Expert Assistance: Support French-speaking customers via phone email and chat regarding payment processing account queries and technical troubleshooting.
• Problem Solving: Analyze and resolve issues related to transactions billing discrepancies and account security with a high level of empathy and precision.
• Security First: Maintain the highest standards of data privacy and fraud prevention ensuring every interaction adheres to financial regulations.
• Customer Advocacy: Act as a bridge between the user and the technical team providing feedback to improve the overall payment platform experience.
• Efficiency: Manage multiple tasks in a fast-paced environment while maintaining a professional and friendly tone.

• Language Mastery: You are fluent or native in French and possess a strong command of English (B2 level) for internal communication and training.
• Tech-Savvy: You are comfortable navigating multiple digital tools and software simultaneously.
• Customer-Centric: You have a passion for helping people and can remain calm and professional under pressure.
• Experience: Prior experience in customer service or fintech is a plus but not a requirement. We provide full paid training to get you up to speed!
• Location: You are either already living in Lisbon or ready to relocate to one of Europes most beautiful capitals.

We believe in rewarding hard work with a stable and attractive package:

• Base Salary: 930 Gross per month (Paid 14 times per year).
• Attendance Bonus: 65 monthly bonus for your reliability and commitment.
• Meal Allowance: 7.63 per working day (Tax-free paid via card).
• Career Growth: Clear pathways for progression into Team Lead Quality Analyst or Trainer roles.

Moving to a new country is a big step so we make it easy:

• Accommodation: A private room in a high-quality shared apartment (rent and utilities covered).
• Travel Support: Flight reimbursement and airport pickup.
• Integration: Assistance with local paperwork (NIF Social Security and Healthcare registration).

Lisbon offers a unique blend of historical charm incredible nightlife and a growing tech scene. From surfing on the weekends to enjoying Pastéis de Belém by the river your life outside of work will be just as rewarding as your career.

If you are ready to launch your career in the booming Fintech industry while living the Mediterranean dream apply today! ---