French & English-Speaking Customer Support Representative-Onsite in Porto

Join an international customer support team in Porto Portugal providing high-quality assistance to customers in a healthcare-focused environment. This role is ideal for someone with strong communication skills empathy and the ability to remain calm and solution-oriented when handling sensitive or urgent customer situations.

Location: Porto Portugal On-site
Salary: 1000 gross/month 14 salaries 7.63 per working day
Working Schedule: Monday to Sunday 24/7 rotating shifts (5 days/week; 8 hours/day)
Days Off: 2 rotating days per week
Accommodation Support:For candidates relocating to Porto from outside Portugal accommodation support available in a shared residence with a convenient contribution deducted from salary.

About the Role

As a French & English-Speaking Customer Support Representative you will assist customers while ensuring a professional empathetic and high-quality customer experience.

You will handle customer inquiries identify their needs provide clear and accurate information and support them in resolving issues effectively. The role requires the ability to manage detailed information and remain calm and professional when dealing with challenging or urgent situations.

• Provide professional customer support and respond to a wide range of customer inquiries.
• Identify customer needs and provide clear accurate and effective solutions.
• Support more than one market when required.
• Handle customer concerns disputes and urgent situations professionally.
• Listen actively and demonstrate empathy when resolving customer issues.
• Manage and retain detailed information accurately.
• Prioritize requests and use strong problem-solving skills to resolve issues efficiently.
• Maintain a high standard of customer service and attention to detail.

• C1/C2 level French both written and spoken.
• C1 level English.
• Ability to support more than one market simultaneously.
• Strong customer service orientation and excellent communication skills.
• Ability to manage and retain large amounts of information.
• Strong problem-solving and prioritization skills.
• Excellent attention to detail and organizational skills.
• Ability to manage stress and remain professional in challenging situations.
• Active listening skills and empathy.
• Comfortable working in a 24/7 rotating-shift environment.