French Customer Support Specialist Hybrid

Are you fluent in French and looking to advance your career with a stable full-time position in northern Portugal We are hiring dedicated French-Speaking Customer Support Specialists to join a fast-growing high-impact project within the Energy Sector.

• Base Salary: gross per month (commensurate with experience).
• Guaranteed Productivity Bonus: 100 per month for your first 6 months!
• Attendance Bonus: Extra incentives for reliability and commitment.
• Meal Allowance: Approx. 126 per month (paid in cash).
• Exclusive Discounts: Access to exclusive partnerships across banking healthcare sports fashion and leading retail brands.

• Contract from Day 1: Formal employment contract starting right from your first day of training.
• Paid Professional Training: Full initial training to prepare you thoroughly for success.
• Hybrid / Remote Flexibility: Option to transition to work-from-home after 34 months based on performance!
• Career Growth: Clear progression opportunities into leadership quality assurance or specialty roles.
• Modern Worksite: Work in a dynamic state-of-the-art office setting in historic Guimarães.

• Location: Guimarães Portugal (On-site initially; hybrid/remote option after 34 months).
• Schedule: Full-time (40 hours/week 8 hours/day).
• Shift Times: Rotational shifts scheduled between 7:00 AM and 7:00 PM Monday to Saturday.
• Note: Candidates must currently reside in Portugal (no relocation package provided).

As a key member of our energy sector support team you will:

• Handle Inbound & Outbound Inquiries: Assist customers warmly and efficiently via telephone and back-office digital channels.
• Problem-Solve: Identify customer needs address concerns and suggest effective tailored solutions.
• Maintain Quality & Care: Handle objections professionally and provide a top-tier customer experience.
• Sales Support: Support sales-related queries and product promotions according to project goals.
• Utilize Tech Tools: Multi-task across various digital platforms specialized software and IT databases.

• Language Skills: C1 or C2 level fluency in French (both written and spoken) is mandatory.
• Residency: Must already be residing in Portugal.
• Tech-Savvy: Strong standard computer literacy and software skills.
• Customer Focus: Outstanding communication skills high empathy and a solution-driven mindset.
• Availability: Flexible to work 40 hours per week within the rotational shift window.
• Experience (Bonus): Previous experience in customer support call centers sales or advisory roles is a strong plus!

Live and work in one of Portugals most charming and historically rich cities! Renowned for its breathtaking medieval architecture vibrant local community high quality of life and affordable living costs Guimarães offers the perfect backdrop for your next career step.

Dont wait to lock in your next opportunity. Send in your resume today to secure your spot for upcoming interview rounds!