French Customer Support – Insurance in lisbon

French / English Customer Service Representative Payment Solutions Lisbon Portugal On-site

Position Overview
We are seeking a Customer Service Representative to join an international Payment Solutions project providing professional support to business clients and ensuring a high-quality customer experience.

Key Responsibilities

• Provide professional customer support and handle client inquiries efficiently.
• Assist business clients with platform-related questions and requests.
• Identify and resolve customer issues in a timely and professional manner.
• Maintain a high standard of service throughout all customer interactions.

Requirements

• Minimum 6 months of Contact Centre or Customer Service experience.
• High School Diploma is mandatory.
• English plus the required support language.
• Strong communication and problem-solving skills.
• Tech-savvy and comfortable working with digital platforms.
• Availability for 24/7 rotational shifts including night shifts.

Working Schedule

• Monday to Sunday 24/7 rotational shifts.
• Two rotational days off.

Contract & Benefits

• 6-month contract.
• Meal allowance provided per working day.
• Health insurance according to company conditions.
• Shared accommodation available for up to 12 months with utilities included.