French Customer Support in Braga

French C2 Customer Service Representative Braga Portugal On-site

Position Overview
We are seeking a French-speaking Customer Service Representative to join an international team supporting an innovative employee benefits platform. The successful candidate will provide professional and efficient assistance to customers ensuring a high-quality customer experience.

Key Responsibilities

• Provide customer support primarily through inbound calls.
• Assist customers with questions regarding the application its features and functionality.
• Support customers with account creation and balance management.
• Provide clear and accurate information regarding the platform and available services.
• Identify customer needs and provide appropriate solutions in a professional and timely manner.
• Ensure a positive customer experience throughout each interaction.

Requirements

• French proficiency at C2 level.
• Strong communication and interpersonal skills.
• Good problem-solving abilities and a customer-oriented approach.
• Previous customer service experience is considered an advantage.
• Valid documentation authorizing employment in Portugal.

Work Schedule

• Monday to Friday.
• Rotational shifts between 07:00 and 18:00.
• Weekends off.