French Customer Support Advisor – Braga, Portugal

French Customer Support Advisor Braga Portugal

Location: Braga Portugal

Work Model: Hybrid

Schedule: MondayFriday rotational shifts between 07:0018:00

Days Off: Saturday and Sunday

Eligibility Requirements

• C2/native-level French is mandatory.
• Candidates must already reside in Portugal and live within 50 km of the Braga office.
• Only EU citizens or candidates with valid Portuguese residency and work authorization are eligible.
• No visa sponsorship relocation support or accommodation provided.
• Previous contact centre or customer service experience is an advantage.

Salary & Benefits

• Base salary: 930 gross/month 14 salaries
• Performance bonus: 85/month 12
• Welcome bonus: 2000 paid in 12 monthly instalments during the first year
• Meal allowance: 7.63 per working day
• Medical insurance
• Additional company benefits and perks

Key Responsibilities

• Assist customers with questions about the applications features functionality and user experience.
• Provide customer support primarily through inbound calls.
• Support account creation account management and balance-related enquiries.
• Explain the applications features and services clearly.
• Troubleshoot customer issues and escalate complex cases when necessary.
• Deliver professional empathetic and customer-focused support.
• Maintain accurate records of customer interactions in line with internal procedures and quality standards.

Requirements

• Excellent active listening skills and strong verbal and written communication.
• Ability to explain complex information in a simple easy-to-understand way.
• Strong multitasking resilience and adaptability.
• Customer-focused mindset and commitment to excellent service.
• Collaborative team player who can work effectively under pressure.

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