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French Customer Advisor – E-Health Platform in Braga
Job Location:
Monthly Salary:
Posted:
22 August 2026 (30+ days ago)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Build Your Career as a Customer Specialist E-Health Platform!
Join a dynamic customer-focused team supporting users of an innovative e-health platform. If you enjoy helping people solving problems and providing clear and professional assistance in a fast-paced digital environment this is a great opportunity to develop your career in customer support.Role Overview:
As a Customer Specialist you will be the first point of contact for users assisting them via phone email and live chat. You will help customers navigate the e-health platform answer questions resolve issues and ensure they receive a smooth and positive experience at every interaction.
Key Responsibilities:
- Provide professional and empathetic customer support via phone email live chat and other available channels.
- Assist users with questions related to their accounts platform features services and general requests.
- Help customers navigate the e-health platform and provide clear easy-to-follow guidance.
- Understand customer needs and provide accurate timely and effective solutions.
- Handle customer concerns professionally while maintaining a high level of customer satisfaction.
- Accurately document customer interactions requests actions taken and case resolutions in internal systems.
- Escalate complex or sensitive cases to the appropriate teams in accordance with established procedures.
- Collaborate with internal departments to ensure customer issues are resolved efficiently and within the required timeframe.
- Meet KPIs related to customer satisfaction response times productivity service quality and resolution rates.
- Keep up to date with the platforms features services policies and procedures through ongoing training and development.
Requirements:
- Language Proficiency:Fluent in French (C1/C2 level)
- Eligibility:EU citizenshipor a validPortuguese residency card
- Experience:01 year in customer support or a related role is a plus
- Skills:Strong communication analytical and problem-solving abilities
- Mindset:Eager to learn adaptable and motivated to grow within a fast-paced environment
Why Join Us
- Competitive Salary:Compensation that reflects your skills and potential
- Performance Bonus:Recognition for outstanding results
- Meal Allowance:Daily support for your meals
- Transportation Support:Assistance with commuting costs
- Health & Life Insurance:Comprehensive coverage for your peace of mind
- Onsite Work: Engage and grow in a collaborative office environment
Ready to elevate your career
Apply today and become part of a forward-thinking team that values growth innovation and excellence in service!
