Freelance Onsite Support Technician (mwd)

• Provide first and second-line IT support to end users ensuring a seamless and high-quality workplace experience.
• Diagnose and resolve hardware software mobility and connectivity issues across a modern digital workplace environment.
• Manage the installation configuration relocation and lifecycle of IT equipment including workstations peripherals and mobile devices.
• Support Microsoft-based environments including Windows Microsoft 365 Teams collaboration tools and mobile technologies.
• Act as a trusted point of contact for users delivering responsive support and excellent customer service.
• Coordinate hardware deployments replacements upgrades and asset management activities.
• Monitor track and follow up on incidents and service requests to ensure timely resolution and user satisfaction.
• Contribute to workplace infrastructure projects office moves technology refresh programs and continuous improvement initiatives.
• Maintain accurate inventory records and ensure proper management of IT assets and spare parts.
• Collaborate with internal IT teams and external partners to continuously enhance services and user experience.

Qualifications :

• Native Portuguese and Fluent English
• Good technical knowledge of workplace environment and end-user services: Windows environment Office 2016 and 365 Mobile services Mail services Collaboration tools MS TEAMS etc. as well as inventory.
• Monitoring and reporting of the production environment (dashboards KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL ticket tracking).
• IT Support experience in a large enterprise environment.
• At least 2 years of onsite support and customer care is required.
• Attitude for providing positive customer service interpersonal skills sense of service listening and analytical skills team spirit.
• Motivation and real desire to improve and learn.
• Organized able to work independently pragmatic and hands-on approach.
• Strong oral and writing skills adapted to a professional environment.

Additional Information :

Please note that this position is initially part-time with the possibility of evolving into a full-time role.

All our positions are open to both women and men and are of course open to people with disabilities.

Remote Work :

No

Employment Type :

Part-time