Flemish Speaking Customer Experience Specialist

We are seeking enthusiastic Flemish-speaking Customer Experience Specialists to join our dynamic international team in Lisbon Portugal. In this role you will represent a world-renowned leading global household appliance and consumer electronics brand ensuring their customers receive top-tier support and solutions.

This is a fully on-site position based in our modern Lisbon office.

As a Customer Experience Specialist you will be the voice of a household name brand. Your primary focus will be to turn every customer interaction into a positive seamless experience.

• Customer Support: Handle incoming inquiries from Flemish-speaking customers via phone email and digital channels regarding product features warranties deliveries and troubleshooting.
• Problem Solving: Efficiently diagnose issues with appliances/electronics and provide clear step-by-step guidance or coordinate with technical teams to resolve the customers issue.
• Data Management: Accurately log all customer interactions complaints and feedback into our CRM system to ensure proper follow-up and quality control.
• Brand Advocacy: Maintain a deep understanding of the brands product lineup and values acting as a knowledgeable and empathetic brand ambassador.
• Continuous Improvement: Participate in regular training sessions to stay up-to-date on new product launches technical updates and customer service best practices.

Whether you have years of customer service experience or are looking to break into the industry we want to hear from you! We value attitude and communication skills above all else.

• Language Skills: Native or fluent (C1/C2 level) proficiency in Flemish combined with a solid B2 level of written and spoken English.
• Location: Already residing in Lisbon or fully willing and able to relocate independently.
• Communication: Excellent verbal and written communication skills with an empathetic patient and solution-oriented mindset.
• Tech Savvy: Comfortable navigating multiple software systems chat tools and CRM platforms simultaneously.

• Prior experience in customer service call centers retail or hospitality is a plus but not mandatory (comprehensive training is provided!).
• An interest in home appliances technology or consumer electronics.

• Shifts: 5 days a week 8 hours per day.
• Standard Hours: 08:00 17:00.
• Enjoy a predictable schedule that gives you your evenings free to enjoy the Lisbon lifestyle!

We offer a highly competitive compensation package tailored to provide stability and reward excellent performance:

• Base Salary: 1400 gross per month paid 14 times a year (includes summer and Christmas bonuses).
• Language Allowance: 150 monthly allowance for your Flemish language skills.
• Performance Bonus: Up to 100 monthly KPI bonus based on your quality and efficiency targets.
• Meal Allowance: 7 per working day (approx. 140150 net extra per month).
• Health & Life Insurance: Comprehensive private insurance coverage starting from day one.
• Career Growth: Clear pathways for professional development and internal promotion into team leader quality analyst or training roles.
• Work Environment: Modern multicultural office environment equipped with excellent facilities team-building events and a supportive atmosphere.

Please note that no relocation package is provided for this position. If you are applying from abroad you must be prepared to handle your own travel temporary accommodation and moving arrangements to Lisbon.

If you are ready to take the next step in your career and experience life in beautiful Lisbon click Apply Now and submit your CV in English!