Flemish Customer Support in Lisbon

Join a collaborative and customer-oriented team where empathy professionalism and high-quality service are at the center of every customer interaction. If you enjoy supporting others finding solutions and communicating clearly this role is an excellent opportunity to strengthen your customer service expertise while working in a dynamic and supportive environment.

Role Overview:

As a Customer Specialist you will serve as a key point of contact for customers supporting them with a variety of questions requests and concerns. Your role will involve providing reliable information identifying appropriate solutions and ensuring that each customer receives a seamless professional and positive support experience.

Key Responsibilities:

• Deliver friendly professional and efficient customer support through phone email live chat and other communication channels.
• Assist customers with inquiries regarding accounts products services orders and general requests.
• Identify customer needs and provide accurate timely and effective solutions.
• Support customers throughout different processes platforms and services by providing clear and easy-to-understand guidance.
• Handle and resolve customer issues efficiently while maintaining a strong focus on service quality and customer satisfaction.
• Accurately document customer interactions requests actions taken and resolutions in the relevant internal systems.
• Escalate complex sensitive or exceptional cases to the appropriate departments in line with established procedures.
• Work closely with internal teams to ensure customer issues are addressed effectively and within the required timeframe.
• Achieve defined KPIs related to customer satisfaction service quality productivity and response times.
• Continuously develop your knowledge of company products services policies procedures and best practices through training and ongoing learning.

Requirements:

• Language Skills: Fluent in Flemish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us:

• Competitive Salary: Attractive compensation that reflects your skills and experience.
• Language Bonus: Additional financial reward for your language proficiency.
• Performance Bonus: Recognition and rewards for achieving your targets and delivering excellent results.
• Meal Allowance: Daily support to help cover your meal expenses.
• Health & Life Insurance: Comprehensive coverage for your well-being and peace of mind.
• Onsite Work: Work from a professional and collaborative office environment.
• Professional Development: Ongoing training and opportunities to grow your skills and career.

Ready to take the next step Apply today and be part of a team that values innovation and excellence!