Finnish-Speaking Customer Support Specialist –Streaming Platform

Are you a Finnish speaker who loves movies TV series and the latest digital entertainment trends We are looking for tech-savvy customer-focused individuals to join our team on-site in Lisbon supporting one of the worlds leading Video Streaming Platforms. Help Finnish subscribers stream their favorite content seamlessly while building a career in an international tech environment!

• Streaming Support: Assist Finnish-speaking users with device compatibility account setup profile management and video playback troubleshooting (smart TVs mobile apps gaming consoles).
• Subscription & Billing: Handle inquiries regarding monthly plans billing cycles payment failures promo codes and cancellations with transparency and accuracy.
• Connectivity Troubleshooting: Guide users step-by-step through network connectivity diagnostics app updates and configuration fixes to resolve buffering or login issues.
• Content Inquiries: Provide helpful navigation tips and log user feedback regarding content availability subtitles and localized audio options.

• Location: Lisbon Portugal.
• Work Model: Full-time 100% on-site role based in a state-of-the-art high-tech corporate office.

• Salary: Highly competitive base salary aligned with the premium Finnish speaker bracket in Portugal.
• Hours: 40 hours per week (Rotational shifts aligned with peak streaming hours across Europe).
• Relocation Support: * Flight Reimbursement for your flight to Lisbon.
  • Company Accommodation provided in a shared apartment (all utility bills and expenses covered).
• Training: Comprehensive paid onboarding covering internal streaming ecosystems DRM systems CRM software and brand communication styles.
• Culture: A diverse multinational workplace featuring seasonal team events streaming perks and clear internal paths for career progression.

• Native or Near-Native Finnish: Exceptional verbal and written communication skills with a friendly helpful and solution-oriented tone.
• English Proficiency: B2 level or higher to easily navigate training modules and internal global systems.
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal.
• Tech-Savvy Mindset: Comfortable using smart devices casting technologies and troubleshooting application settings.
• Soft Skills: Highly empathetic calm under pressure when resolving technical glitches and a natural problem solver.

Lisbon seamlessly blends a thriving international corporate hub with a deeply relaxed coastal lifestyle. Spend your free time surfing exploring historic neighborhoods or enjoying world-class food in Europes sunniest capital city.

Ready to connect millions to their favorite shows Apply today with your English CV!