Fashion Retail Customer Support

Location: Lisbon Portugal
Languages: Italian (mandatory) English

Schedule: MondayFriday 08:0017:00

Employment: Full-time

Combine your language skills with your interest in fashion and e-commerce!

Were looking for an Italian-speaking Customer Support Specialist with English proficiency to support customers of a leading fashion retail brand. Youll help shoppers with everyday requests related to orders deliveries returns refunds and exchanges ensuring a smooth and positive customer experience.

This is an excellent opportunity to join an international retail environment develop your customer service skills and work with a well-established fashion brand in Lisbon.

No fashion industry experience is required a customer-oriented mindset good communication skills and a willingness to learn are what matter most.

As a Customer Support Specialist youll help customers enjoy a seamless shopping experience by:

• Assisting with order tracking delivery updates and shipping inquiries

• Managing questions related to returns refunds and exchanges

• Providing information about products availability and order status

• Resolving everyday post-purchase issues in a friendly and professional manner

• Communicating with customers in Italian and using English as required

• Maintaining high customer satisfaction and following established brand standards

• Fashion & e-commerce: Gain experience in the international fashion retail industry

• Structured responsibilities: Handle clear process-driven customer requests without complex technical troubleshooting

• Weekday schedule: Enjoy a consistent Monday-to-Friday routine with no weekend shifts

• Performance rewards: Earn an additional monthly bonus based on performance

• International environment: Work with a multicultural team in Lisbon

• Career development: Build valuable customer experience skills and explore future opportunities in retail and e-commerce

Base Salary: 1200 gross/month paid 14 times per year
Performance Bonus: 150 gross/month paid 12 times per year

The performance bonus is additional to your base salary and depends on the applicable performance criteria.

• Monday to Friday

• 08:0017:00

• Weekends off

Enjoy a predictable weekday routine that makes it easier to plan your personal life outside work.

• Fluent Italian speaker mandatory

• Good command of English

• Strong communication and customer service skills

• Customer-oriented patient and solution-focused

• Comfortable following structured processes and guidelines

• Interest in fashion retail or e-commerce is an advantage

• Motivated to learn and grow in an international working environment

Previous customer support experience is an advantage but candidates with the right language skills and attitude are encouraged to apply.

Lisbon offers an international atmosphere a vibrant lifestyle and the opportunity to gain professional experience in a multicultural environment while developing your career in customer experience.

If you speak Italian and English and enjoy helping people this could be your next step into the world of fashion e-commerce.

Ready to take the next step Apply today and start your customer support journey in Lisbon!