English Technical Customer Support – Lisbon, Portugal

Are you passionate about cutting-edge artificial intelligenceReady to launch your career in sunny Lisbon supporting the worlds leading AI research and deployment companyWe are hiringOperations Customer Expertsto join an innovative fast-paced team driving the future of generative AI!

As an Operations Customer Expert you will provide top-tier support to both consumer and business users across multiple channels:

• Customer Support:Assist users with billing invoicing and account access issues.
  
• Product Guidance:Guide support and train clients on utilizing state-of-the-art AI tools.
  
• Technical Troubleshooting:Identify and resolve platform issues efficiently to deliver high-quality service.
  

• Citizenship:Must hold EU citizenship or a valid European work permit.
  
• Languages:Advanced / C1-C2 level proficiency in English.
  
• Passion:Strong interest in new technologies AI and helping customers succeed.
  

1. Salary & Financial Bonuses

• Base Salary (Without Accommodation):1000.00 / month
  
• Base Salary (With Provided Accommodation):776.00 / month
  
• Meal Allowance:154.00 / month (7.00 per working day paid via prepaid card)
  
• Holiday & Christmas Allowances:Paid out in monthly installments (64.67 83.33 each)
  
• Performance Bonus:Up to 200.00 / month (variable gross productivity bonus)
  
• Total Estimated Gross Salary:Up to1320.67 1520.67 / month(including bonuses).
  

2. Relocation & Accommodation Package (100% Provided)

• Free Accommodation:Private room in a shared company apartment with all utilities included (electricity water internet) cleaning service twice a week!
  
• Relocation Support:Complete coverage of travel expenses/flights to Portugal and logistics.
  
• Annual Flight Home:Free travel expenses to your home country once a year (within Europe).
  
• Administrative Support:Full legal and administrative help with NIF Social Security and local setups.
  

3. Perks & Campus Facilities (TP Green Campus Lisbon)

• Health & Dental Insurance:Private health and dental insurance active from Day 1.
  
• Free Meals & On-site Amenities:Free soup bread salad and fruit in the office cafeteria.
  
• On-site Campus Features:Free access to the company gym balcony lounges and TP Health Clinic.
  
• Growth & Culture:Free local language classes TP e-Learning courses and regular social sports and cultural events.
  

• Training Period:15 working days (8 hours/day) of paid intensive training.
  
• Contract:12-month renewable contract (with a path to a permanent contract after 2 years).
  
• Schedule:40 hours per week (8 hours/day 1-hour lunch break) on rotating shifts (24/7 project operation).
  
• Vacation:22 days of paid annual leave Portuguese public holidays.
  

Ready to live and work in Lisbon while shaping the future of AIApply now and start your journey!