English Tech Support Advisor

About the role

As a Tech Support Advisor for Internet and Telecoms in Lisbon you will support customers who are experiencing problems with connectivity routers set-top boxes or their overall service. Many of these conversations involve checking line status walking customers through router configuration and explaining what is happening on their connection in plain language.

You will diagnose issues methodically rule out causes one by one and decide whether a fix can be completed on the call or whether a technician visit is needed. You will record each action in our systems so that the customers history is always complete.

Requirements

• fluent English at C1 level or higher which is the minimum for this role.
• An interest in networks and home connectivity is important and any prior experience with telecoms support is an advantage.
• You should be patient logical and comfortable working through structured troubleshooting steps.
• Rotating shifts apply.

What we offer

• Paid technical training covering telecoms products and troubleshooting and clear progression opportunities.