English Speaking Customer Support Specialist Onsite in Lisbon
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Job Summary
About the Role
This position sits within a Customer Support operation for a leading AI research and deployment company supporting consumer and business users of a generative AI platform. The role focuses on reactive multi-channel support with an emphasis on efficient troubleshooting and issue resolution. This role is based in Lisbon.
Key Responsibilities
- Support customers with billing and invoicing matters
- Troubleshoot account access issues
- Guide support and train customers on the use of the platforms products
- Deliver high-quality service that exceeds client expectations and meets quality scoring measures
- Provide timely useful responses to customer inquiries
Training
An intensive paid training programme of 15 working days (8 hours/day) covers team integration systems training comprehensive product training and customer management across phone e-mail and chat channels followed by hands-on on-the-job practice.
Working Conditions
- 24/7 operation with rotating shifts; schedules provided 10 days in advance
- 40 hours/week (8 hours/day plus a 1-hour lunch break)
- 22 days of annual holiday per Portuguese law plus compensation days for holidays worked
- Holiday and Christmas bonuses equal to base salary paid monthly
- Workplace located in the Parque das Nações area of Lisbon close to Oriente metro bus and train stations
Compensation
- Base salary: 938.00 /month
- Holiday allowance: 78.17 /month
- Christmas allowance: 78.17 /month
- Meal allowance (7.00 /day): 154.00 /month
- Total (gross before tax): 1248.33 /month
- Variable productivity bonus: up to 200.00 /month
- Private health and dental insurance after contract signature (subject to holding a NIF and Social Security number)
- Prepaid meal card exempt from Social Security and IRS contributions
Location & Access
This role is based in Lisbon. The workplace is easily reachable via Oriente Metro station (06:3001:00) multiple Carris bus lines (05:1500:00) and Oriente train station (05:3001:30).
